Patients’ Rights
At Telescope Medical Center, we believe that every patient deserves care built on respect, transparency, privacy, and quality. As part of our commitment to the highest standards of healthcare, we are dedicated to protecting patient rights and ensuring a safe, clear, and supportive experience throughout every stage of care.
- Our patient rights include the following:
- Patients have the right to be treated with courtesy, respect, and dignity at all times.
- Patients have the right to have their cultural, psychosocial, spiritual, and personal values and beliefs respected.
- Patients have the right to privacy during all aspects of care delivery.
- Patients have the right to the confidentiality and protection of all personal and medical information, in accordance with applicable laws and regulations.
- Patients have the right to express complaints, concerns, or suggestions verbally or in writing, without fear of retaliation, and to receive a timely response.
- Patients have the right to equitable access to healthcare services without discrimination based on age, gender, religion, social status, disability, or special needs.
- Patients have the right to participate in decisions related to their care, including the right to be informed and to provide or withhold informed consent for procedures and treatments, as applicable.
- Patients have the right to be referred to another healthcare provider or facility when the required service is not available.
- Patients have the right to receive information and communication in a language and manner they understand.
- Patients have the right to be informed in advance about the cost of care and any financial implications related to their treatment.
- Patients have the right to refuse or discontinue treatment, in accordance with applicable laws and regulations, and after being informed of the potential consequences.